“The single biggest problem in communication… ….. is the illusion that it has taken place.” – George Bernard Shaw Undoubtedly my favourite quote when it comes to communication. It highlights the common mistake of assuming that simply sending a message means it has been understood. True communication requires

Do you know what happens when you go from being an individual contributor to starting to manage people? …you quickly realize that managing people differs dramatically from doing things yourself. People often become managers because they excel at a particular skill and activity. They then start to manage, only to realize that

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